Hardship Assistance

Council offers assistance to ratepayers who are experiencing genuine difficulties in paying their rates and charges.

Any ratepayer who is experiencing hardship should in the first instance contact Council’s Rates Team on 9847-6777 or email: to discuss the situation.

If you wish to apply for hardship please complete and return the hardship form below, with supporting documentation (if available) to Council. Your application will then be assessed.

Hardship applications are to be completed annually, and are reviewed by Council regularly. Hardship arrangements are a temporary arrangement with Council, as often peoples circumstances improve over time, and they may no longer require hardship.