Report an issue or lodge a service request online
Telephone: (02) 9847 6666
Fax: (02) 9847 6999
Postal address: PO Box 37, Hornsby NSW 1630
From Monday 1 June 2020, Council’s main Customer Service Centre in the Administration Building will reopen to customers from 9am-1pm, Monday to Friday.
Please note, due to COVID-19, some limitations to services apply. See here for more information.
Our customer service teams are also still able to assist you via telephone and online during usual business hours of 8.30am–5pm – phone 9847 6666.
General deliveries will be accepted during the opening hours of 9am-1pm.
Hornsby Shire Council Administration Centre
296 Peats Ferry Road (formerly Pacific Highway)
Hornsby NSW 2077
Customer Service Hours: 8.30am-5pm Monday to Friday (excluding public holidays).
Information provided to Council in any form (verbal, electronic or written), may be made available to third parties in accordance with relevant legislation. Council reserves the right to reproduce in whole or in part any correspondence or submission.
You can also use the feedback form below. Don't forget to include your contact details so we can reply.