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General Enquiries

Telephone: (02) 9847 6666
Fax: (02) 9847 6999
Postal address: PO Box 37, Hornsby NSW 1630

Find Us

Hornsby Shire Council
296 Peats Ferry Road
Hornsby NSW 2077

Council’s main Customer Service Centre is located in the Council Chambers, ground floor, 296 Peats Ferry Road, Hornsby NSW 2077.

Customer Service Hours: 8.30am-5pm Monday to Friday (excluding public holidays) for face-to-face and telephone enquiries on 9847 6666.

General deliveries will be accepted during the opening hours of 8.30am-5pm.

Duty Planner
A Duty Planner is available between 8.30am-12.30pm, Monday to Friday to provide general town planning advice. The Duty Planner is located on the ground floor of Council Chambers

The Duty Planner's main function is to direct customers to relevant planning policies. The Duty Planner cannot provide zoning advice, review your plans or advise you of the approval process for exempt or complying development.

We offer a pre-lodgement meeting should you require more detailed advice.

We can assist you more efficiently if you provide:

  • Your name and contact details.
  • The address of the property.
  • Details about the nature of your enquiry and what you require from Council.

General town planning and development engineering advice over the telephone is available between 8.30am-12.30pm and 2pm-4.30pm, Monday to Friday. Council’s Customer Service Team can be contacted on 9847 6760.

Privacy Notification
Information provided to Council in any form (verbal, electronic or written), may be made available to third parties in accordance with relevant legislation. Council reserves the right to reproduce in whole or in part any correspondence or submission.

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