Contact us

General enquiries

Telephone: (02) 9847 6666 (8.30am-5pm, Monday to Friday)
Email: hsc@hornsby.nsw.gov.au
Postal address: PO Box 37, Hornsby NSW 1630

General enquiry form

Council enquiries

Face-to-face Customer Service Hours: 10am-5pm, Monday to Friday at Hornsby Library

Duty Planner: General town planning advice is available by making an online booking via our webpage Town Planning Advice (Duty Planner)

Customers are encouraged to conduct business and to make payments online by visiting our website. Please note payment by cash is not accepted.

Planning related application lodgements can be made via Development Applications

Hornsby Shire Council welcomes feedback

To provide feedback, share a compliment or report an issue, please complete one of the forms below. Don't forget to include your contact details so we can reply.

Provide feedback

Report an issue or lodge a service request online

Privacy Notification
Information provided to Council in any form (verbal, electronic or written), may be made available to third parties in accordance with relevant legislation. Council resrves the right to reproduce in whole or in part any correspondence or submission.

National Relay Service

If you are deaf, hard of hearing or have difficulty speaking or communicating, contact us through the National Relay Service.

TTY users phone 133 677 then ask for 02 9847 6666
Speak and Listen users phone 1300 555 727 then ask for 02 9847 6666
For Internet Relay calls, visit the Make an Internet Relay call page and use this number: 02 9847 6666
For Captioned Relay calls, visit the Make a captioned relay call page and use this number: 02 9847 6666

Complaints to the NSW Ombudsman

If we have not been able to resolve your complaint, and you believe we have done something wrong, you may be able to take your complaint to the NSW Ombudsman: www.ombo.nsw.gov.au

To see when and how you may be able to make a complaint to the NSW Ombudsman visit: http://www.ombo.nsw.gov.au/Making-a-complaint/how-to-make-a-complaint.