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Report an issue or lodge a service request online

General Enquiries

Telephone: (02) 9847 6666
Fax: (02) 9847 6999
Postal address: PO Box 37, Hornsby NSW 1630

Find Us

From Monday 9 November 2020, Council’s main Customer Service Centre will reopen to customers from 9am-1pm for face-to-face enquiries, Monday to Friday in the Council Chambers – Ground Floor.

Please note, due to COVID-19, some limitations to services apply. See here for more information.

Our customer service teams are also still able to assist you via telephone and online during usual business hours of 8.30am–5pm – phone 9847 6666.

General deliveries will be accepted during the opening hours of 9am-1pm.

Hornsby Shire Council Administration Centre
296 Peats Ferry Road (formerly Pacific Highway)
Hornsby NSW 2077

Customer Service Hours: 8.30am-5pm Monday to Friday (excluding public holidays).

Privacy Notification
Information provided to Council in any form (verbal, electronic or written), may be made available to third parties in accordance with relevant legislation. Council reserves the right to reproduce in whole or in part any correspondence or submission.

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