How do I join?
During the COVID restrictions period, commencing July 2021, you may join online through our online catalogue. Once you have entered your details you will be given a temporary membership number. Please ensure you provide a valid email (preferred) or phone number for contact. A staff member will complete your membership and issue you with your library card, then contact you with those details. New memberships are processed each weekday.
Print and audiovisual resources may be reserved but will not be processed or available for collection until our libraries re-open. The first time you visit a library to borrow in person you will be asked to provide a valid form of proof of address.
If you are under 18 years, parent or guarantor details must be provided.
For assistance please contact the library by email to firstname.lastname@example.org. Or call 9847 6100 between 10am and 5pm Monday to Saturday.
How do I use my card?
Simply bring it with you when you visit any of Hornsby Shire’s libraries and you will be able to borrow, renew and reserve items.
How do I access my membership details?
Simply log into My Account using the membership number on the front of your card and your password. Your default password will be your date of birth (in the format DDMMYYYY) or the first two letters of your surname in capital letters followed by the last three digits of your membership number (if you joined prior to August 2015). We strongly recommend you change your password as soon as possible.
Once you are logged in you will also have access to your library details, as well as being able to renew, reserve and request items.
What do I do if I lose my card?
Contact any Hornsby Shire’s library immediately and tell us so nobody else can use it to borrow.
If you need a new card there is a $4 replacement fee.
What can I borrow?
You can borrow up to 20 items, though there are limits on some materials.
How long can I borrow for?
Most items can be borrowed for 28 days, while DVDs and magazines can be borrowed for 14 days.
What happens if I return items late?
Fees are charged for items returned after the due date.
Can I renew a loan?
Yes, as long as you have not exceeded the allowed number of renewals and the item is not reserved for another borrower. You will not be allowed to renew the item if it is excessively overdue.
How do I renew items I’ve borrowed?
You can do it online, in person at any branch or by contacting your local library branch.
To renew any items obtained by interlibrary loan, please contact your nearest library.