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Emergency app

In the case of an emergency, call 000.

State Emergency Services

NSW State Emergency Service (SES) is responsible for floods and storm damage. SES also supports police and other services in search and rescue, major emergencies and disasters.

Web: SES website
Phone: 132 500

Hornsby Unit

Web: www.facebook.com/HornsbySES
Address: 33 Sefton Road, Thornleigh. NSW
Phone: 132 500

How to plan and prepare for floods

If there is an evacuation warning in place, be prepared to leave.

There are a few things you can do to protect your family and property if a flood warning has been issued for your area:

  • Prepare an emergency kit with important documents, medications and items you might need if you lose power or need to leave your home in a hurry
  • Get your property and family prepared. Have an emergency plan in place
  • Find the safest route to travel if you need to evacuate and check for any road closures
  • Find out where any evacuation centres are set up in your area
  • Keep listening to your local ABC radio station for information, updates and advice
  • Contact neighbours, friends and family when flooding is imminent and help move animals and vulnerable people (such as children, elderly or mobility-impaired) to higher ground
  • Never drive, ride or walk through floodwater
  • For emergency help in floods and storms call the NSW SES on 132 500. In life-threatening emergencies call Triple Zero (000).

Disaster relief and recovery

Residents and businesses in LGAs declared as disaster areas may be eligible for Disaster relief assistance and support from the NSW Government.

Service NSW can help you access services such as financial assistance for immediate needs, mental health support and more.

Service NSW customer care specialists are available to help flood-affected customers with services and support. Please call them on 13 77 88 for information on assistance available.

You can also use the Disaster Assistance Finder, it’s a simple online tool that will give you a personalised list of flood recovery support services.

See all flood assistance available

If you are reporting a bushfire please call the national emergency number 000.

Over one third of Hornsby Shire residents live close to bushland reserves and National Parks. There are many actions that can be undertaken at the personal level to contribute to bushfire preparation and management. Make sure you have a Bushfire Survival Plan and know what to do in the event of a bushfire near you.

Be Prepared for a Bushfire

Bushfire Prone Land Maps

NSW Rural Fire Service

The NSW Rural Fire Service provide fire and emergency services including hazard reduction burns and bushfire survival management plans.

Web: www.rfs.nsw.gov.au
Fires Near Me: www.rfs.nsw.gov.au/fire-information/fires-near-me
Phone: 1800 679 737
Neighbourhood Safer Places: 
https://www.rfs.nsw.gov.au/plan-and-prepare/neighbourhood-safer-places

Hornsby Rural Fire Service Control Centre

Web: www.facebook.com/HornsbySES
Address: 1049 Pacific Highway, Cowan
Phone: (02) 9883 2000 during business hours

Fire and Rescue

Fire & Rescue NSW provides urban fire and rescue services in NSW.

Web: www.fire.nsw.gov.au
Phone: 000

  • Please only report fallen trees on private property to NSW SES on 132 500 if they pose a threat to your property or person(s).
  • All other fallen trees on private property are the responsibility of the homeowner to arrange removal.
  • To report trees that have fallen across power lines, please call Ausgrid on 13 13 88.
  • Please report all other fallen trees to Council through our website - Report an Issue, via email to hsc@hornsby.nsw.gov.au or by calling 9847 6666.

Issues on Council roads can be reported though our website - Report an Issue, via email to hsc@hornsby.nsw.gov.au or by calling 9847 6666.

The following is a list of roads under Transport for NSW jurisdiction. Potholes and other issues found on these roads can be reported directly to them on 131 700.

  • Beecroft Road
  • Bridge Road (from George Street to Peats Ferry Road)
  • Castle Hill Road
  • Galston Road
  • George St, Hornsby
  • Jersey Street North (Hornsby/Asquith)
  • Ku-Ring-Gai Chase Road and the section of Belmont Parade from the M1 to the Pacific Highway
  • Mid Dural
  • New Line Road from Boundary Road to Round Corner Dural
  • Old Northern Road
  • Pacific Highway (full length)
  • Peats Ferry Road fire station to Galston Road
  • Pennant Hills Road

AusGrid

AusGrid provides electricity to the vast majority of Hornsby Shire Residents. You can check whether you are within AusGrid's supply network by entering your postcode into AusGrid's Network Area Check form.

Web: www.ausgrid.com.au
Phone: 13 13 88

Check Current Outages

Report a Problem

Emergency Alert

Emergency Alert is the national telephone warning system used by emergency services to send voice messages to landlines and text messages to mobile phones within a defined area about likely or actual emergencies.

Visit www.emergencyalert.gov.au for more information.

Fires Near Me App

Stay up to date with emergency warnings and incident information by downloading the Fires Near Me app. This app provides information on incidents across NSW attended by the NSW RFS and other agencies.

Download Now

Bureau of Meteorology

Visit the Bureau of Meteorology website for weather information and warnings prior to engaging in outdoor activities such as bushwalking, swimming and boating.

Visit www.bom.gov.au for more information.

NSW Office of Emergency Management

The Office of Emergency Management (OEM) leads, coordinates and develops capability in the emergency management sector and conducts state-wide welfare and recovery operations when disaster strikes.

Visit www.emergency.nsw.gov.au for more information.