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Online Services Portal

System Maintenance

Please note that due to scheduled maintenance, Council's Online Services (including Application, Property and Waste Enquiry), will be interrupted on Saturday 24 October 2020 between 8am and 2pm.

Council offers a wide range of online services, giving residents convenient access 24 hours a day.

Registered users are able to access additional services. Log in or Register now.

If you have previously registered with Online Services and have not yet received your username and password to log in to our new portal, you can request your new details by emailing helpdesk@hornsby.nsw.gov.au. Don’t forget to include your name or company name along with your previous username.

Online services for all users

These services do not require you to log in or register.

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Make a payment

Make a payment to Council including rates, debtors, application fees, licences and permits.
>> Go to payments

Hornsby Council will offer American Express as a payment option along with Visa and Mastercard from 1 July 2020. Please note a surcharge will apply to all credit card transactions from 1 July 2020 as per Fees and Charges 20-21.


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Find garbage, recycling collection and kerbside cleanup days

Find your garbage, recycling, green waste and kerbside collection days.
>> Go to waste collection dates


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Service request

Submit a question, request or report a problem regarding Council property, roads, public health, drainage, garbage etc. Please note: if you have previously forwarded an email to Council about the same question, requests or report a problem, please do not duplicate your request by submitting a Service Request.
>> Submit a service request/report an issue


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Access to information - GIPA

If you are looking for information that you cannot find on Council's website, submit a request to access information.
>> Go to Government Information Public Access request
>> Read more about requesting access to information


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Community Centre bookings

Book and pay for hire of Community Centres for functions, parties and meetings.
>> Go to Community Centre bookings


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Fagan Park venue bookings

Book and pay for picnic shelters for casual events, or gardens for weddings.
>> Go to Fagan Park bookings


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Search for a development application

Check details and progress of building and development applications and certificates.
>> Go to Application Enquiry


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Property enquiry

Find public information relating to properties, such as lot and plan numbers, zoning information, applicable DCPs and other conditions.
>> Go to Property Enquiry


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Prune or remove a tree

Submit applications to prune or remove trees

>> Submit an application

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Bushfire Attack Level (BAL) Certificate

Submit application for a Bushfire Attack Level (BAL) Certificate

>> Submit an application

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Request planning, property and rates certificates

Request Section 10.7, 603, 735A &121ZP and 88G certificates

>> Request planning, property and rates certificate

Online services for registered users

In order to update your contact details, please register or log in.

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Update contact details

Update your contact details, including address, contact numbers and email address.
>> Update contact details