Online Services Portal

Council offers a wide range of online services, giving residents convenient access 24 hours a day.

Registered users are able to access additional services. Log in or Register now.

If you have previously registered with Online Services and have not yet received your username and password to log in to our new portal, you can request your new details by emailing helpdesk@hornsby.nsw.gov.au. Don’t forget to include your name or company name along with your previous username.

Online services for all users

These services do not require you to log in or register.

Make a payment

Make a payment to Council including rates, debtors, application fees, licences and permits.

Make a payment

Hornsby Council will offer American Express as a payment option along with Visa and Mastercard from 1 July 2020. Please note a surcharge will apply to all credit card transactions from 1 July 2020 as per Fees and Charges 20-21.

Find garbage, recycling collection and kerbside cleanup days

Find your garbage, recycling, green waste and kerbside collection days.

Find waste collection dates

Service request

Submit a question, request or report a problem regarding Council property, roads, public health, drainage, garbage etc.

Please note: if you have previously forwarded an email to Council about the same question, requests or report a problem, please do not duplicate your request by submitting a Service Request.

Submit a service request/report an issue