Online Services Portal

System Maintenance – Friday 2 June to Saturday 3 June

We would like to inform you that Hornsby Shire Council will be undergoing a scheduled service upgrade to enhance our systems and provide you with an even better user experience. As a result, some of our services will be temporarily unavailable during the upgrade process.

Maintenance Window: 5pm, Friday, 2 June 2023 until 8am, Saturday, 3 June 2023

During this period, the following services will be affected:

Waste & Recycling
Trees
Make a Payment
Track a DA
Online Services

Please note that other services not listed above will remain unaffected and will continue to be available as usual.

We understand the importance of our services and aim to complete the upgrade as quickly as possible. Our dedicated team will be working diligently to ensure a smooth transition and minimise any inconvenience caused. We apologise for any disruption this may cause and appreciate your understanding.

If you have any urgent matters or require further assistance during the upgrade period, please reach out to our customer support team on 9847 6666.

We thank you for your patience and cooperation. We are committed to providing you with the best possible service and appreciate your continued support.

Council offers a wide range of online services, giving residents convenient access 24 hours a day.

Registered users are able to access additional services. Log in or Register now.

If you have previously registered with Online Services and have not yet received your username and password to log in to our new portal, you can request your new details by emailing helpdesk@hornsby.nsw.gov.au. Don’t forget to include your name or company name along with your previous username.

Online services for all users

These services do not require you to log in or register.

Make a payment

Make a payment to Council including rates, debtors, application fees, licences and permits.

Make a payment

Hornsby Council will offer American Express as a payment option along with Visa and Mastercard from 1 July 2020. Please note a surcharge will apply to all credit card transactions from 1 July 2020 as per Fees and Charges 20-21.

Find garbage, recycling collection and kerbside cleanup days

Find your garbage, recycling, green waste and kerbside collection days.

Find waste collection dates

Service request

Submit a question, request or report a problem regarding Council property, roads, public health, drainage, garbage etc.

Please note: if you have previously forwarded an email to Council about the same question, requests or report a problem, please do not duplicate your request by submitting a Service Request.

Submit a service request/report an issue