Services

COVID-19 UPDATE – Wednesday, 9 March 2022

Please refer to the NSW Government rules for people in NSW for restrictions currently applicable.

Customer Service

Council’s main Customer Service Centre, located in the Council Chambers – Ground Floor, 296 Peats Ferry Road, Hornsby NSW 2077, is open.

Customer Service Hours: 8.30am-5pm Monday to Friday. Our customer service teams are able to assist you in person, via telephone and online during usual business hours of 8.30am–5pm. Please telephone 9847 6666.

Duty Planner General town planning advice is available by making an online booking via our webpage https://www.hornsby.nsw.gov.au/property/build/duty-planner

Customers are encouraged to conduct business and make payments online by visiting our website hornsby.nsw.gov.au

Planning related application lodgements can be made via hornsby.nsw.gov.au/property/build/application

Phone: 9847 6666
Email: hsc@hornsby.nsw.gov.au
Visit: hornsby.nsw.gov.au/onlineservices

Waste Services

The Thornleigh Community Recycling Centre (CRC) is open. Public enquiries can be directed to Council’s Waste Hotline as normal on 13 70 30.

Phone: 13 70 30
Visit: hornsby.nsw.gov.au/waste

Library services

Hornby, Pennant Hills, Galston and Berowra Libraries are open, with reduced operating hours.

For more details, including services available, please see our Library page.

Phone: 9847 6813
Email: library@hornsby.nsw.gov.au

Download our Library App or check out our eLibrary page at hornsby.nsw.gov.au/elibrary to access a wide range of eBooks, eAudiobooks, eMagazines and more.

Application Forms

Lodgement of Application Forms will be online only until further notice.