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Services

COVID-19 UPDATE – Friday, 12 November 2021

In accordance with the NSW Government roadmap for reopening, we are pleased to welcome our community back to many of our Council facilities.

From Monday 15 November, the following is in place.

Hornsby Aquatic and Leisure Centre

Council’s 50m outdoor pool is open for lap swimming, squad training and Aqua classes (with capped numbers). The 17M and 25M indoor pools are open for lap swimming, Aqua Classes, gentle exercise and Learn to Swim. The gym is open. Aqua classes only must be booked via Trybookings.

Operating hours are:

  • 5.30am-7.45pm, Monday to Thursday
  • 5.30am-6.45pm, Friday
  • 8am-5pm, Saturday & Sunday

For more information, including proof of vaccination and other conditions of entry, current operating hours and booking requirements, please see our Swimming page.

Galston Aquatic & Leisure Centre remains closed to the public in preparation for facility upgrades and will remain closed until the works are complete.

Hornsby Community Centres

Council’s community centres are available for regular hirer bookings.

One-off hires are also available, including for weddings and funerals.

All hirers must comply with the current Public Health Orders.

Capacity limits and other restrictions differ depending on the type of hire. See our Facilities & Venues page for details and to book.

Hornsby Shire Libraries

Pennant Hills, Galston and Berowra Libraries are open with reduced operating hours.

For more information, including opening hours, services available and proof of vaccination and other conditions of entry, please see our Library page.

Hornsby Library is closed for ongoing refurbishment works. A date for reopening will be communicated as soon as it is confirmed.

All items reserved for collection at Hornsby Library have been sent to Pennant Hills Library and are available for collection there.

Thornleigh Brickpit

The Thornleigh Brickpit is open for all indoor recreation, including casual walk-ins, for its normal operating hours.

Group numbers are no longer capped. One fully vaccinated spectator is permitted for each child under the age of 16.

For more information, including opening hours, how to book and proof of vaccination and other conditions of entry, please see our Thornleigh Brickpit page.

Thornleigh Community Recycling Centre

The Thornleigh Community Recycling Centre is open to all visitors, including those from other local government areas. See opening times and COVIDSafe conditions of entry.

All other services

Council is endeavouring to provide as many services in the field as possible, where they are in line with the Public Health Orders. Consequently, current inspections or assessments undertaken by our Council Officers will be contactless where possible.

These measures are to keep our community and our staff safe during this current outbreak but we are still here for you. Please be assured that we will respond to emergency callouts. And when we cannot respond face-face, we will endeavour to find a way to assist in a COVID-safe way wherever possible.

Our Customer Service Centre is closed to public access, but our team can be reached on 9847 6666 and online as usual and we will respond during normal business hours.

Many of our services are available online, including lodgement of Development Applications, and our Duty Planning Officer is available for enquiries on 9847 6760 (8.30am-12.30pm and 2pm-4.30pm, Monday to Friday).

Further information on the current restrictions is available on the NSW Government website.

We are constantly monitoring this evolving situation and will keep you updated here, on Facebook and in our newsletters with any changes.

Due to the COVID-19 (Coronavirus) pandemic and advice of relevant state and government authorities, Council has cancelled or changed a number of services we provide to the community.

Customer Service

Council’s main Customer Service Centre, located in the Council Chambers – Ground Floor, 296 Peats Ferry Road, Hornsby NSW 2077, is currently closed.

Customer Service Hours: 8.30am-5pm Monday to Friday
Our customer service teams are able to assist you via telephone and online during usual business hours of 8.30am–5pm. Please telephone 9847 6666.

Duty Planner
General town planning and development engineering advice over the telephone is available between 8.30am-12.30pm and 2pm-4.30pm, Monday to Friday.

Customers are encouraged to conduct business and make payments online by visiting our website www.hornsby.nsw.gov.au

Planning related application lodgements can be made via https://www.hornsby.nsw.gov.au/property/build/application

Phone: 9847 6666
Email: hsc@hornsby.nsw.gov.au
Visit: hornsby.nsw.gov.au/onlineservices

Waste Services

Waste collection services are continuing as normal.

The Thornleigh Community Recycling Centre (CRC) is open.

Public enquiries can be directed to Council’s Waste Hotline as normal on 13 70 30.

Phone: 13 70 30
Visit: hornsby.nsw.gov.au/waste

Library services

Pennant Hills, Galston and Berowra Libraries are open, with reduced operating hours. Proof of full COVID vaccination for ages 16 and over will be required on entry. Children under 16 must be accompanied by a fully vaccinated parent or legal guardian aged 16 or over.

Hornsby Library is closed for ongoing refurbishment works. A date for reopening will be communicated as soon as it is confirmed.

All items reserved for collection at Hornsby Library have been sent to Pennant Hills Library and are available for collection there.

For more details, including services available, please see our Library page.

Phone: 9847 6813
Email: library@hornsby.nsw.gov.au

Download our Library App or check out our eLibrary page at https://www.hornsby.nsw.gov.au/elibrary to access a wide range of eBooks, eAudiobooks, eMagazines and more.

Application Forms

Lodgement of Application Forms will be online only until further notice.