Street lighting is a vital community asset that keeps the community safe. Council pays the electricity and maintenance bills for these assets.
Who do I report a fault to?
Ausgrid owns and maintains the majority of Hornsby Council’s street lights on our behalf. There are a number of areas in the Hills district that is owned and maintained by Endeavour Energy. Residents can check on the Ausgrid website https://www.ausgrid.com.au/network_area by putting in their postcode.
How do I report a fault? – Ausgrid area
If you spot a faulty street light, report it on the Ausgrid website or call the 24-hour contact number on 1800 044 808.
Ausgrid has a number of online reporting tools to make it easier to alert them to problems such as faulty street lights, graffiti vandalism on Ausgrid property, trees growing too close to powerlines and power poles in need of inspection.
- lights that don't come on at night
- lights that remain on during daylight hours
- lights repeatedly turning on and off during the night
- broken lights, e.g. damaged lens
- other faults with the light or pole.
Report a fault – Endeavour Energy area
If you spot a faulty street light in the Endeavour Energy area, report it on the Endeavour Energy website or call 133 718.
Report a faulty light on Council land
If you spot a faulty light in a park, oval, playground or Council venue, call us on 9847 6666 or email email@example.com
If you’d like to suggest a location for additional lights to be installed, please email firstname.lastname@example.org and Council will submit a request to Ausgrid/Endeavour Energy on your behalf.
Additional lights incur extra charges and you may be asked to make a contribution towards the cost.