Customer Support

Our customer support services include:

  • A dedicated Customer Service Team and Call Centre to provide your business with ongoing service arrangements once you join Council's Biz Waste service community. You will always speak to a real person!
  • A dedicated full-time Commercial Waste Services Officer who is there to meet you at your business to assess your waste management needs, to offer cost effective integrated service packages and to ensure you are receiving the highest quality services on an ongoing basis.
  • We can also assist your business to transition to a Council Biz Waste Service conveniently and seamlessly from your current service provider

We value the service orientated relationships we form with business and genuinely care about making your service satisfaction our priority.

Customer Testimonials

I’ve been a Biz Waste customer for over 10 years. I trust Council’s services over other commercial service providers in the market. If I’ve had any waste issues, I’ve always had someone to call and quickly respond to my needs. Help has been just a call away."

Juan Bravo, Owner – Café Beehive, Beecroft

Council’s Biz Waste collection frequency is just what we require, and the service has always been reliable and consistent. If we need to adjust our services to meet our business needs, our requests have always been accommodated. Council’s Service is always on point, and I always have someone available to speak to every time. We haven’t looked at anyone else."

Teresa Phillips – Broken Bay Catholic Care Administration Centre

Council’s Biz Waste is a locally based service provider who cares about our business, instead of a multinational corporation where we are just another account number. Local council is more responsive than other commercial providers. For me its common sense – Council’s local people, know and care about local businesses."

Dr Bez Habibi – Commercial Building Manager, Edgeworth David Avenue, Hornsby

I would strongly recommend Council Biz Waste Services. I have been able to change my service requirements quickly when I needed to, and the phone is always answered. The answer is always yes to having our needs met, and everyone in the Council Team is very helpful."

Terandiz Kermani, Owner – Heritage House Early Learning Centre

Butcher in shop


For further information and a free waste assessment and quote, call Council's Waste Management team

13 70 30

Monday to Friday, 8.30am-5pm or email bizwaste@hornsby.nsw.gov.au