When Council may take action

Council Officers investigate and may take action on stormwater drainage complaints only where it relates to the flow of surface water from one property across the common land boundary onto another property, and where all of the following criteria has been met:

• Sufficient evidence being produced that substantiates the surface water has caused or is likely to cause physical damage to land or building on the other land.
• surface water has been directed to and/or concentrated in a particular area by a man‐made structure or drain.
• surface water is the result of defective roof drainage from a dwelling or an outbuilding.