Online services portal

Changes to American Express Payments – Oct 2026

American Express (AMEX) will no longer be accepted for Council payments.

Customers wishing to make a payment by credit or debit card will need to use a Visa or Mastercard.

We understand that changes to payment options may cause some inconvenience and appreciate your understanding.

For assistance with making a payment or to discuss the payment options available to you, please contact Council.

Council offers a wide range of online services, giving residents convenient access 24 hours a day.

Registered users are able to access additional services. Log in or Register now.

If you have previously registered with Online Services and have not yet received your username and password to log in to our new portal, you can request your new details by emailing helpdesk@hornsby.nsw.gov.au. Don’t forget to include your name or company name along with your previous username.

Online services for all users

These services do not require you to log in or register.

Make a payment

Make a Rates Payment

Rates payment

Make a payment for a Booking

E.g. a venue, community centre, hall or sportsground.

Make a payment for a Booking

Make Other Payments

Debtors, application fees, licences and permits.

Other payment

Find waste collection days

Find your garbage, recycling, green waste and kerbside collection days.

Find waste collection dates

Service request

Submit a question, request or report a problem regarding Council property, roads, public health, drainage, garbage etc.

Please note: if you have previously forwarded an email to Council about the same question, requests or report a problem, please do not duplicate your request by submitting a Service Request.

Submit a service request/report an issue