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Bin not collected?

Additional bins

If your garbage, recycling or green waste bin hasn’t been collected please leave it out and our collection contractor will come back and collect it today or tomorrow.

Please make sure you report any missed bin collections to our Waste Hotline on 9847 4856 to ensure we are aware of the missed service and can advise the Contractor.

For more information on why your bin may not have been collected visit My bin was not collected. Why? in our Frequently Asked Questions.

COVID-19 (Coronavirus) Facility Updates

29 January 2021 – It is now mandatory to sign in on the NSW Government COVID Safe QR Code app each time you visit our facilities.

In accordance with NSW Health’s Public Health Orders, as of midnight Friday 29 January 2021, face masks are strongly recommended for patrons attending Council's libraries and the Customer Service desks at Council Chambers and the Waste Management facility in Thornleigh. If you do not have a face mask, our friendly team will supply you with one free of charge. Patrons attending Hornsby Shire Aquatic & Leisure Centres and the Thornleigh Brickpit are not required to wear a mask. Further information is available on the NSW Health website here.


Council’s Thornleigh Community Recycling Centre (CRC) is open, under appropriate COVID-19 Controls.

The Waste Customer Service Counter is also open to the public, from 8.30am-4pm.

Public enquiries can be directed to Council’s Waste Hotline as normal.

Waste Hotline

Phone: 9847 4856
Visit: hornsby.nsw.gov.au/waste

Find out more

Waste & Recycling Enquiries
Please call the Waste Hotline on
9847 4856
Monday – Friday 8.30am - 5pm

Find your bin collection dates
Waste Fees and Charges
Workshops, Tours and Events
Frequently Asked Questions

New Polystyrene Collection

You can now drop off Polystyrene at Thornleigh Community Recycling Centre.

Find Out More

Waste Matters

View the Waste Strategy

Waste and Recycling Videos

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Get some tips and advice on what you can do to recycle right.

Find Out More