Report illegal dumping
Please help keep your neighbourhood safe and clean by reporting illegal dumping to either Council’s Waste Management Team or the NSW Environment Protection Authority:
Reporting to Council
Please phone Council's Waste Hotline on 9847 4856.
Please remember to record:
- Date and time you found the rubbish or saw it being dumped
- Exact location
- Type of items
If possible, also record:
- Vehicle registration, colour and make/model
- Company name or logo
- Description of the offender(s)
Reporting to EPA
Use the NSW Environment Protection Authority's online reporting tool at https://ridonline.epa.nsw.gov.au or phone the EPA Hotline on 131 555.
Council encourages residents not to approach illegal dumping offenders and to report offences through the above methods.
Remember: Placing your bulky waste out front more than one day before your collection date is considered illegal dumping.
Illegal dumping is a crime and Council can issue fines up to $4000 to individuals and up to $8000 for corporations for illegal dumping on public land. For more information about illegal dumping visit the EPA website.
If you have trouble with a neighbour dumping waste out the front of their home, please try to discuss the problem with them first.
If you cannot resolve the problem, phone Council's Waste Hotline on 9847 4856 and we will try to assist.
Waste removal contractors
If your waste is illegally dumped by a contractor you hire, both you and the contractor are legally responsible. To protect yourself, make sure you keep records such as:
- Who transported the waste (company name, ABN, vehicle registration and driver details);
- Date and time;
- Description of waste;
- Where the waste was transported to;
- Copies of dockets/receipts for disposal of the waste (including date and time of delivery and the description of waste).
The Disposing of waste lawfully form - 126kb will help you keep track of the important details.
COVID-19 (Coronavirus) Facility Updates
29 January 2021 – It is now mandatory to sign in on the NSW Government COVID Safe QR Code app each time you visit our facilities.
In accordance with NSW Health’s Public Health Orders, as of midnight Friday 29 January 2021, face masks are strongly recommended for patrons attending Council's libraries and the Customer Service desks at Council Chambers and the Waste Management facility in Thornleigh. If you do not have a face mask, our friendly team will supply you with one free of charge. Patrons attending Hornsby Shire Aquatic & Leisure Centres and the Thornleigh Brickpit are not required to wear a mask. Further information is available on the NSW Health website here.
Council’s Thornleigh Community Recycling Centre (CRC) is open, under appropriate COVID-19 Controls.
The Waste Customer Service Counter is also open to the public, from 8.30am-4pm.
Public enquiries can be directed to Council’s Waste Hotline as normal.
Phone: 9847 4856
New Polystyrene Collection
You can now drop off Polystyrene at Thornleigh Community Recycling Centre.
Waste and Recycling Videos
Get some tips and advice on what you can do to recycle right.